Frequently asked questions

How can I pay?

    • Paypal
    • Wire transfer
    • VISA card (via Paypal)
    • Mastercard (via Paypal)
    • American Express (via Paypal)
    • Cash on delivery (only in Germany)

 How long is the delivery time?

    • Standard and Economy shippings take from 2-3 working days in Germany up to usually 3-7 days worldwide. This may vary on your shipping address.
    • Express shipping in Germany in 1 day.
    • Worldwide Express is between 1 and 3 days, this may vary on your shipping address. 

Where can I get support for my CORE products?

Oh, we have a support page for that » 

I ordered a wrong item, how's the refund procedure?

Please check our refunds policy page for detailed information.

I need something that is not available in this store. Do you have it though?

We guarantee the availability of spare parts for our products for 6 years after the product launch, so the chance we have it, is really high. Simply drop us a note using this feedback form and we'll reply asap.